Payments Options

We can not start the process of dispatching your vehicle until we have confirmed payment information.

* Paypal - If you have chosen Paypal, use Paypal to pay deposit only securely.
* Credit Card - Your credit card information can be collected via the internet below or over the phone by our customer support representative.

Visa____ MC____ American Express____ Discovery____

Card Number______________________________________________________________________________________

Expiration Date__________________ Security Code______________

Cancellation Policy

Shipper has a right to cancellation with a full refund of the deposit if: 1) It has been at least 14 business days from the 1st available pickup date given at the time order was placed and; 2) the vehicle has not been dispatched to a vehicle carrier by Head of the Pack Transport, LLC. Prior to vehicle shipment, Head of the Pack Transport, LLC has the right to cancel Shipper's order at any time and return to Shipper any payment already made by Shipper. All cancellations must be in writing.

1. Head of the Pack Transport, LLC agrees to have vehicle(s) described on quotation shipped on or about the dates requested. Head of the Pack Transport, LLC will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement. Head of the Pack Transport, LLC does not guarantee a specific pickup or delivery date.

2. This order is subject to all terms and conditions of the Carrier’s bills of lading, copies of which are available at the office of Carrier and are incorporated herein.

3. Carrier’s responsibility begins when the shipper or his agent signs the bill of lading at pickup, and terminates when the shipper or his agent signs the bill of lading at delivery. Head of the Pack Transport, LLC must be notified, should the shipper be unavailable for pickup or delivery, and his agent must be designated at that time. If a carrier is sent out and vehicle cannot be picked up there will be an additional $75.00 rescheduling fee.

4. Head of the Pack Transport, LLC hereby notifies shipper that their vehicle will be driven on and off the transporter, or to and from the transporter at the pickup or delivery site. Should the carrier be unable to access either site, this does not relieve the consignee from making a reasonable effort to meet the truck at a suitable location.

5. All vehicles to be delivered with a balance due shall be paid by CASH, MONEY ORDER or CASHIERS CHECK ONLY (US funds). Should delivery be attempted after attempted notification (3 to 24 hours voice notification to phone numbers provided by shipper) and shipper or his agent does not have proper funds or is unavailable to receive delivery, vehicle(s) will be taken to and left at the nearest terminal at the discretion of the carrier, where shipper will have to retrieve and pay for storage or redelivery fees.

6. Head of the Pack Transport, LLC does not guarantee transport by any specific driver/carrier. Head of the Pack Transport, LLC is a BROKER and as such is paid to place a Customer (YOU) and a Carrier together.

7. If you are shipping an inoperable vehicle, you may be required to help load and unload said vehicle at the discretion of the driver. Should vehicle(s) become inoperable during transport, $150.00 will be due at time of delivery in addition to any other moneys owed. It is shipper’s responsibility to make sure vehicle is in proper working order. Problems, such as but not limited to, a dead battery, bad alternator, loose cables, etc. that makes the vehicle inoperable during transport will increase the transport price by $150.00.

8. Head of the Pack Transport, LLC or its agents will not knowingly transport vehicles with personal or household items in the passenger or trunk compartment. Federal regulation prohibits Head of the Pack Transport, LLC or its agents from doing so. If such items are shipped unbeknown to Head of the Pack Transport, LLC or its agents, such items become the sole responsibility of the shipper. Should damage occur in your car you will be subject to additional fees at the discretion of the transporting company. This is Federal Law and under no control of Head of the Pack Transport, LLC.

9. Head of the Pack Transport, LLC or its agents will not be responsible for vandalism, acts of God (fire, flooding, hail, sand storm, tornadoes, earthquakes) or objects flying from the road or sky during transport. Shippers should maintain their own insurance for these reasons. Enclosed transport is available at a higher price if necessary to ensure the condition of the vehicle.

10. Shipper is responsible for preparing the vehicle(s) for transport, all loose parts fragile or protruding accessories, low hanging spoilers, fog lights, antennas, etc., must be removed and/or properly secured. Any part that falls off in transit is shipper’s responsibility, including damages done by said part to any and all vehicles involved.

11. If damage should occur, all moneys owed for transport must be paid to initiate a claim. Damage must be noted in the proper place on the bill of lading, and signed by driver and shipper, regardless of weather, or time of day. Signing the bill of lading without any notation of damage verifies that shipper or his agent has received the said vehicle in good condition, and that Head of the Pack Transport, LLC and its agents are relieved of any further responsibility. Shipper or his agent MUST check vehicle thoroughly.

12. Head of the Pack Transport, LLC and its agents must also be notified of any damage by phone within 24 hours. Shipper must submit in writing a description of damage, clear pictures, and 2 estimates within 10 days of receipt of said vehicle directly to the designated carrier for any resolution to be initiated. Head of the Pack Transport, LLC will support you in this effort should such a problem occur, but in no way will Head of the Pack Transport, LLC accept responsibility for any negligence of the assigned carrier. If your vehicle is valued at a higher than market rate, we suggest you purchase a special insurance rider OR pursue the enclosed transport option.

13. There of, shall be subject to the jurisdiction of Shasta County, Redding, California. Shipper specifically waives any right to judicature of this matter at any other location. Head of the Pack Transport, LLC can only be liable for up to the amount of the deposit located on your quotation. In no case can Head of the Pack Transport, LLC be held liable for the designated carrier’s damage. Head of the Pack Transport, LLC will provide carriers insurance certificate and carrier information should any controversy arise.

14. This is a two week contract. If you place an order with us, you have the option to cancel any time in that two week period prior to your vehicle being assigned to a transporter, but you will be charged a $75.00 administration fee. If your vehicle is booked on a transporter before you fax or email your cancellation, you will lose the amount of the deposit, as it is considered a dispatched order by us, and we will have fulfilled our contractual obligation to you. If you cancel your order 14 business days after the requested shipping date and prior to assignment of a Carrier you will receive a FULL refund of all monies paid to Head of the Pack Transport, LLC and no more.

15. Head of the Pack Transport, LLC is a licensed and bonded Property Broker. We are responsible for booking the shipment of cars with a licensed and insured Motor Carrier Corporation, who handle their own damage claims. It may take a few weeks to process your claim, since the drivers must return to their terminals with the original Bill of Lading condition reports.

16. Head of the Pack Transport, LLC will not be responsible for demurrage at any Port Facilities.

17. By submitting your order online, Head of the Pack Transport, LLC understands you are placing your order and accept the terms and conditions (in lieu of your signature) found here and on Head of the Pack Transport, LLC web site.

18. Customers must make their vehicle available during the transport time, if the vehicle becomes unavailable at any time after the order has been placed and a carrier has been assigned, Head of the Pack Transport, LLC holds right to cancel the order with no refund.

19. Neither Head of the Pack Transport, LLC nor its agents shall be responsible for the following:
- Damage to undercarriage, exhaust system, suspension, wheel bearings, tie downs, brakes, alignment, tuning, charging system or battery. (No evaluation is made of these components or systems at pickup location) therefore Head of the Pack Transport, LLC or its agents do not accept responsibility for them.
- Damage not detected at pickup location due to poor weather or lighting conditions.
- Damage to car phones or antenna under any condition (suggests that they may be removed)
- Loss of or damage to audio or video equipment not installed at the factory. Including antenna that does not retract to within 3 inches of the vehicles body.
- Damage or fines incurred because shipper left personal or household items in vehicle.
- Damage caused by fluids or objects flying up from the roadway, or out of the sky.
- Damage to cloth or vinyl convertible or decorative tops.
- Damage to T-tops, boots, bras, caps, or any other type of canvas covering.
- Damage caused by leaking fluids, such as battery acid, motor oil, transmission fluid, brake fluid, power steering fluid, radiator coolant, or fallout resulting from acts of god.
- Damage caused by freezing of cooling system and/or battery.
- Damage caused by failure of factory tie-downs or pull through from tie-down holes.
- Damage to, or caused by any vehicle that cannot be driven on or off the transport under its own power. (Vehicle will not run, or has lost its braking system).

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